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Helpdesk & Field Service
Manage customer tickets, SLAs, field service jobs, and technician scheduling from a single platform.
24/7
Support
Auto
SLA
Live
Tracking
Key Features
Deliver Faster and Smarter Customer Support
Ticket Management
Centralized customer support tickets
SLA Management
Automated SLA tracking and escalations
Omnichannel Support
Email, portal, and phone support
Field Service Jobs
On-site service requests and tracking
Technician Scheduling
Assign and schedule field technicians
Service History
Complete customer service records
Customer Portal
Self-service ticket tracking
Analytics & Reports
Support performance dashboards
System Integration
Linked with CRM and Inventory
Business Impact
Measurable results for your business
Response Time
-50%
Faster ticket resolution
Customer Satisfaction
+30%
Improved service quality
SLA Compliance
95%
On-time resolutions
Technician Productivity
+25%
Optimized scheduling
Ticket Visibility
Real-time
Live status tracking
Manual Coordination
-40%
Reduced admin effort
Response Time
-50%
Faster ticket resolution
Customer Satisfaction
+30%
Improved service quality
SLA Compliance
95%
On-time resolutions
Technician Productivity
+25%
Optimized scheduling
Ticket Visibility
Real-time
Live status tracking
Manual Coordination
-40%
Reduced admin effort
Response Time
-50%
Faster ticket resolution
Customer Satisfaction
+30%
Improved service quality
SLA Compliance
95%
On-time resolutions
Technician Productivity
+25%
Optimized scheduling
Ticket Visibility
Real-time
Live status tracking
Manual Coordination
-40%
Reduced admin effort
How It Works
Simple workflow from start to finish
Ticket Creation
Customer raises a request
Auto Assignment
Ticket routed to right team
Field Job
Technician dispatched if needed
Reporting
Analyze support performance
Feedback
Customer feedback captured
Resolution
Issue resolved and closed
Ready to Get Started?
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