These General Terms of Sale ("Terms") govern all purchases, subscriptions, licenses, hosting, cloud infrastructure, ERP deployments, automation services, integrations, and related offerings (collectively, the "Services") provided by Anansi Techsol LLP, a limited liability partnership incorporated under the laws of India, having its registered office at 905, RK Prime, Nana Mava Circle, 150 Feet Ring Road, Rajkot – 360005, Gujarat, India ("Company", "we", "our", or "us").

By placing an order, executing an Order Form, accepting a quotation, clicking acceptance, making payment, or accessing or using the Services, you ("Customer", "Client", or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. Scope and Applicability

1.1 These Terms apply to:

• All Services provided by the Company, whether subscription-based, hosted, licensed, or otherwise
• All Orders, Order Forms, quotations, proposals, statements of work, pricing plans, or invoices issued by the Company
• All access to and use of the Services by the Customer and its Authorized Users

1.2 These Terms form the legal foundation for all commercial and contractual relationships between the Company and the Customer, unless expressly superseded by a signed written agreement.

1.3 Order of Precedence In the event of any inconsistency or conflict, the following order of precedence shall apply:

1. A signed Order Form or written commercial agreement executed by both parties
2. These General Terms of Sale
3. Public pricing pages, service descriptions, or marketing materials

2. Orders and Contract Formation

2.1 Orders may be placed electronically, in writing, through Company-authorized platforms, or via acceptance of a quotation.

2.2 A binding contract shall be formed when the Company:

• Confirms the Order in writing (including email confirmation), or
• Provides access to the Services, whichever occurs earlier.

2.3 The Company reserves the right to reject, cancel, or modify any Order prior to acceptance at its sole discretion, without liability.

3. Prices and Taxes

3.1 Prices for the Services shall be as specified in the applicable Order Form, invoice, quotation, or official price list in effect at the time of ordering.

3.2 All prices are exclusive of:

• Goods and Services Tax (GST)
• Any other applicable taxes, duties, cess, levies, or government-imposed charges

3.3 All applicable taxes shall be borne by the Customer and charged additionally in accordance with applicable law.

3.4 The Customer shall be responsible for any withholding taxes or similar deductions required by law. Any such deductions shall be grossed up so that the Company receives the full invoiced amount.

4. Service Limits, Billing & Commercial Terms

(Server, Subscription & User Maintenance)

4.1 Service Limits & Inclusions

4.1.1 Data Storage Limit

The applicable data storage limit includes, without limitation:

• Application and system databases
• User-uploaded files and attachments
• ERP setup libraries, binaries, and system files
• Puppeteer-based Messenger or automation integration data (where applicable)

Network bandwidth shall remain unmetered, subject to fair usage practices and compliance with the Cloud Acceptable Use Policy (AUP).

4.1.2 Backup Policy

• Automated daily backups shall be maintained
• Backups shall be retained for a rolling period of thirty (30) days
• Backup restoration is subject to technical feasibility and availability of backup points
• The Company does not guarantee the availability of any specific backup snapshot

4.1.3 Billing Start Date

Billing shall commence from the date on which first access is granted to the first user after successful installation, deployment, and configuration of the Services.

4.2 Price Revision

4.2.1 Prices may be revised once annually, effective 1st April of each calendar year.

4.2.2 Until 31st March 2027, any annual price increase shall not exceed fifty percent (50%) of the immediately preceding year’s price.

4.2.3 Prices may also be revised downward at the Company’s discretion.

4.2.4 Price revisions shall apply prospectively only. No retrospective charges, backdated invoices, or differential payment liabilities shall arise for prior subscription periods.

4.3 Invoicing, Payment & Non-Payment

4.3.1 Invoice IssuanceInvoices shall be issued at the end of each calendar month (28th, 29th, 30th, or 31st, as applicable).

4.3.2 Payment Due DateAll invoices must be settled on or before the 5th day of the following month, which shall be deemed the official due date.

4.3.3 Overdue InvoicesIf payment is not received by the due date:

• The invoice shall be marked as Overdue
• Overdue invoices must be cleared by the last day of the same calendar month

4.3.4 Service SuspensionIf payment remains outstanding after the last day of the calendar month:

• The Company may suspend access to the Services immediately, without further notice
• Suspension does not relieve the Customer of its payment obligations

4.3.5 Data Deletion for Extended Non-PaymentIf any invoice remains unpaid for more than ninety (90) days from its due date:

• The Company may permanently delete the Customer's data from its systems
• The Company shall have no obligation to retain, restore, or recover such data
• The Company shall bear no liability for any data loss arising from such deletion

5. Delivery and Access to Services

5.1 All Services are delivered electronically.

5.2 The Customer is solely responsible for:

• Maintaining reliable internet connectivity
• Ensuring compatibility of devices, systems, browsers, and software
• Securing Customer-side infrastructure and access points

5.3 The Company shall not be responsible for service interruptions, performance degradation, or failures caused by Customer-side systems, connectivity issues, or third-party services outside the Company’s control.

6. Term, Suspension & Termination

6.1 Subscriptions shall remain in effect for the term specified in the applicable Order Form.

6.2 Either party may terminate the agreement for a material breach if such breach is not remedied within thirty (30) daysof written notice.

6.3 The Company may suspend or terminate Services immediately, without notice, in the event of:

●       Non-payment

●       Unlawful, unauthorized, or abusive use of the Services

●       Security risks or threats to infrastructure or data

●       Violation of Company policies, including the AUP

●      Requirement under applicable law or regulatory order

6.4 Data After TerminationUpon termination for any reason:

• Customer data shall be available for retrieval for thirty (30) days, unless legally prohibited
• After this period, data may be permanently deleted

7. Force Majeure

The Company shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to:

●       Natural disasters

●       Acts of government or regulatory authorities

●       Internet, cloud, or power outages

●       Cyber incidents not attributable to the Company’s negligence

●      War, riots, strikes, or labor disputes

Performance obligations shall be suspended for the duration of the force majeure event.

8. Limitation of Liability

8.1 To the maximum extent permitted by law:

• The Company shall not be liable for any indirect, incidental, special, or consequential damages
• The Company's total aggregate liability under these Terms shall not exceed the total fees paid by the Customer in the three (3) monthspreceding the event giving rise to the claim

8.2 Nothing in these Terms shall limit liability that cannot be limited or excluded under applicable law.

9. Relationship of Parties

The parties are independent contractors. Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, fiduciary, or employment relationship.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in Rajkot, Gujarat shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

11. Amendments

The Company may revise these Terms from time to time. Updated versions shall be effective upon publication or notification. Continued use of the Services constitutes acceptance of the revised Terms.

12. Contact Information

Anansi Techsol LLP📧 accounts@anansi.in📧 support@anansi.in

Registered Office: 905, RK Prime Nana Mava Circle 150 Feet Ring Road Rajkot – 360005 Gujarat, India